Opened 3 years ago

Last modified 2 years ago

#25209 needs_information defect

TBB crashes after startup clicking the ONION

Reported by: JohnnyX Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords: tbb-crash
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:


TOR browser stops working after trying to access hidden/dark/deep web... I tried to re-install TOR always leaving all settings default.

I got Win7 Ultimate SP1 64bit.

It crashes after trying to click the Onion button.

This is the popup that appears after the crash:

Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version:
Application Timestamp: 00000000
Fault Module Name: d2d1.dll
Fault Module Version: 6.2.9200.16765
Fault Module Timestamp: 528bf6b2
Exception Code: c0000005
Exception Offset: 002cf8cb
OS Version: 6.1.7601.
Locale ID: 1040
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

(translated from ITA, the original mesdage follows:

Nome evento problema: APPCRASH
Nome applicazione: firefox.exe
Versione applicazione:
Timestamp applicazione: 00000000
Nome modulo con errori: d2d1.dll
Versione modulo con errori: 6.2.9200.16765
Timestamp modulo con errori: 528bf6b2
Codice eccezione: c0000005
Offset eccezione: 002cf8cb
Versione SO: 6.1.7601.
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 0a9e
Ulteriori informazioni 2: 0a9e372d3b4ad19135b953a78882e789
Ulteriori informazioni 3: 0a9e
Ulteriori informazioni 4: 0a9e372d3b4ad19135b953a78882e789

It seems to be not e new trouble, I read something about in other posts (like this: ) but can't find a solution.


Child Tickets

Attachments (1)

TOR crash.jpg (138.9 KB) - added by JohnnyX 3 years ago.
TOR crash log file

Download all attachments as: .zip

Change History (3)

Changed 3 years ago by JohnnyX

Attachment: TOR crash.jpg added

TOR crash log file

comment:1 Changed 3 years ago by cypherpunks

Component: Core Tor/TorApplications/Tor Browser
Keywords: tbb-crash added; d2d1.dll removed
Milestone: Tor: unspecified
Owner: set to tbb-team
Status: newneeds_information
Version: Tor: unspecified

By onion you mean the Torbutton, right?

comment:2 Changed 2 years ago by gk

Could you report back with answers to the following questions?

Does ​ help? What is the value for those two preferences in your TBB build?

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