Opened 2 months ago

Last modified 3 weeks ago

#30941 new defect

Need better instructions for requesting bridges via email

Reported by: pili Owned by: sysrqb
Priority: Medium Milestone:
Component: Circumvention/BridgeDB Version:
Severity: Normal Keywords: ux-team
Cc: antonela, phw Actual Points:
Parent ID: #31279 Points:
Reviewer: Sponsor: Sponsor30

Description

For bridges obtained via email by emailing bridges@ it's not clear how/where to request bridges via email.

E.g the bridges.tpo website simply says to email bridges@ to get bridges

Emailing that address gives you a number of commands but doesn't specify where to send the commands (email subject, body...) I tried both and wasn't able to get it to work.

It also specifies that you can combine commands but it doesn't give any examples or indication of how to do so.

This was raised by a user and I also couldn't figure it out after trying for about 5 minutes :/

Child Tickets

Change History (4)

comment:1 Changed 2 months ago by pili

P.s I finally figured out that the body content has to be empty apart from the command... (previously I was just replying to the original email, keeping the conversation history in the body)

comment:2 Changed 2 months ago by antonela

Yes, requesting bridges is painful right now. I suggested a usable solution for it in #30456.

comment:3 in reply to:  1 Changed 8 weeks ago by phw

Cc: phw added

Replying to pili:

P.s I finally figured out that the body content has to be empty apart from the command... (previously I was just replying to the original email, keeping the conversation history in the body)


This issue is documented over in #17626.

I agree that we need to overhaul the email distribution method. It took me a while too, to first figure out how it works, which is bad. Fixing the instructions on bridges.torproject.org is something we can do easily. How about we change it to the following:

Another way to get bridges is to send an email to bridges@…. Leave the email subject empty and write "get bridges" in the email body for normal bridges or "get transport obfs4" for an obfuscated bridge. Please note that you must send the email using an address from one of the following email providers: Riseup or Gmail.

comment:4 Changed 3 weeks ago by pili

Parent ID: #31279
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